Returns and Refunds Policy

Our Commitment

At TanzTannerz, we want you to be completely satisfied with your purchase. We understand that sometimes you may need to return a product, and we’ve made our returns process as simple and straightforward as possible.

Your Right to Cancel

Under the Consumer Contracts Regulations, you have the right to cancel your order within 14 days without giving any reason. This cancellation period begins the day after you receive your products.

How to Return a Product

To return a product, please follow these steps:

1. Contact us – Email us at he***@*********rz.com or use our contact form to let us know you wish to return your product. Please include your order number and the reason for return.
2. Receive confirmation – We’ll send you a return authorisation and instructions on how to proceed.
3. Package your return – Securely package the unused and unopened product in its original packaging. Include your order number and return authorisation.
4. Send your return – Ship the package to our returns address:

   TanzTannerz Returns,
   Fenwick Drive
   St. Helens, WA9 3YD
   United Kingdom

5. Tracking information – We recommend using a tracked delivery service and keeping proof of postage until you receive your refund.

Conditions for Returns

Please note the following conditions for returns:

• Products must be unused and unopened with all seals intact
• Products must be in their original packaging
• Due to the nature of our nasal tanning sprays and hygiene reasons, we cannot accept returns of products that have been opened or used
• Returns must be made within 14 days from the date you notify us of your decision to cancel
• You are responsible for the cost of returning the product unless the product is faulty or incorrect

Refund Process

Once we receive your return and confirm it meets our conditions:

1. We will process your refund within 5 working days
2. Refunds will be made to the original payment method used for purchase
3. The refund will include the full cost of the product and standard delivery charges
4. If you chose a premium delivery option, we will only refund the equivalent of our standard delivery charge
5. You should see the refund in your account within 3-5 working days after processing, depending on your payment provider

Faulty Products

If you believe you have received a faulty product:

1. Contact us immediately at he***@*********rz.com
2. Provide details of the fault and, if possible, photographs
3. We may ask you to return the product for inspection
4. If the product is confirmed as faulty, we will refund the full cost including return postage expenses
5. Alternatively, we can arrange a replacement if you prefer

Incorrect or Missing Items

If you receive an incorrect item or something is missing from your order:

1. Contact us within 7 days of receiving your order
2. Provide your order number and details of the issue
3. We will arrange for the correct item to be sent to you as soon as possible
4. If we cannot provide the correct item, we will issue a full refund

Contact Us

If you have any questions about our returns policy, please contact us:

• Email: he***@*********rz.com

Legal Rights

This returns policy does not affect your statutory rights as a consumer under UK law.

Last updated: April 2025